Privacy Policy
General Rental Conditions
The equipment rental service is provided by Zimzala Bikes, owned by Watersmile, Lda (hereinafter referred to as the “lessor”). These rental conditions are an integral part of the rental contract. By accepting the general terms and conditions, the hirer confirms that they have read and fully accepted these conditions.
1. Equipment Pick-Up
The hirer receives the equipment in good working condition. Any complaints must be made to the lessor at the time of pick-up.
2. Equipment Return
The hirer agrees to return the equipment at the end of the rental period defined in the agreement and during business hours. All equipment and accessories provided (helmets, etc.) must be returned in perfect condition. Lost or damaged accessories will be charged according to the current price list.
3. Responsibility
The hirer is responsible for the bike and any damage caused to it or to third parties. In the event of loss, damage or theft, the following charges apply:
Electric Bike Trek District+: 2,500€
Battery charger: 80€
Battery key: 20€
Helmet: 20€
Black front bag: 15€
Inner tube: 10€
Wheel spinning: 25€
Saddle or handles: 25€
Important: ALWAYS lock the bike with the padlock provided, and store it indoors overnight (home or hotel).
4. Rental Period Extension
An extension is only possible with prior consent from the lessor before the current rental agreement expires. The lessor reserves the right to refuse the extension without justification.
5. Minimum Age of Hirer
The minimum age to rent electric bikes is 14 years old.
6. Services and Prices
The prices published by the lessor, either in brochures or online, are applicable.
7. Insurance
The hirer is responsible for securing adequate insurance for risks associated with the use of the equipment. The equipment is not insured against theft or damage.
Watersmile, Lda holds an Allianz insurance policy nº 205421831 which only covers personal accidents during the rental period, up to €3,500 for medical treatment.
Note: In case of an accident involving third parties, the insurance does not cover third-party equipment or injuries. The hirer is fully responsible for any claims and agreements with third parties.
8. Helmets
A certified helmet is provided free of charge. Insurance will not be valid if the helmet is not used during rental.
9. Hirer’s Responsibility
The hirer agrees to use the rented equipment carefully, without endangering others, and in accordance with the provided safety instructions.
The hirer is fully responsible for any physical or material damage caused during the use of the equipment (art. 1023 of the Civil Code). Zimzala Bikes is not liable for any accidents or damage suffered or caused by the hirer. Use in races or competition-like situations is strictly prohibited.
In case of accidents, loss, theft, or misuse, the hirer will be charged for repair costs or, in case of total damage, for the full replacement value of the equipment.
10. Flat Tire Policy
a) Electric Bikes:
At our shop: €30 per flat tire.
Outside assistance: €40 per flat tire (may take up to 2h to arrive).
Without assistance: If we’re unable to assist you, we suggest removing the front wheel and placing the bike in an Uber XL or Taxi Van to return it to our shop. The transport cost will be deducted from the flat tire fee (€30) upon receipt presentation.
Flat Tire Repair Kit: Only one kit is available per rental, upon request at the beginning. It must be returned (except for the used tube). If not returned, a €30 fee will be charged.
Kit includes:
1 inner tube
3 plastic tools
1 small air pump
11. Security Deposit
The lessor requires a credit card imprint, identity document, or credit card as a deposit to cover loss, theft, or damage.
12. Applicable Law
This contract is governed by Portuguese law. In case of dispute, a mediator may be appointed by the parties or judge to attempt an amicable solution. If mediation fails, the court with jurisdiction will be that of the hirer’s residence. In the case of multiple parties, a common court may be designated by mutual agreement or by court order.
Consumer Information:
Under Article 18 of Law no. 144/2015, in the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity:
CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
(Centre for Information, Mediation and Arbitration of Consumer Disputes in the Algarve).
Covers municipalities in the district of Faro.
Address: Ninho de Empresas, ANJE Building, Estrada da Penha, 3rd floor, room 26, 8000 Faro
Tel: +351 289 823 135
Email: cimaal@mail.telepac.pt
Website: www.consumoalgarve.pt